Return and Exchange Policy
- Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!
2.Cancellation of an order before it has been dispatched is subject to a 15% cancellation charge.
3.Cancellation is not supported after an order has been placed.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
- Exchange & Return
Attention:The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via firstname.lastname@example.org. We are not responsible for the consequences and costs of any unconfirmed returns.
☆Products are damaged by misuse, mishandling, or poor maintenance.
☆Personal Reasons due to changed mind, personal taste, etc.
Eastern US Warehouse Address: C/O 1100 Cranbury South River Road Monroe Township New Jersey 08831
Western US warehouse address: C/O 13725 Pipeline Avenue Chino California 91710
Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.