1.What methods of payment do you accept?
You can place an order on our web site and pay with PacyPay. At this time, we do not accept checks or money orders.
2.How do I track my package?
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. Click Here to enter tracking number to track your package. The online update of logistics information may be delayed for 1-2 days, please wait patiently.
3.How is Rebornartdoll affected by the COVID-19 situation?
Our hearts and thoughts go out to everyone affected by COVID-19, and the people working so hard to contain it. Thanks, you guys!!
Rebornartdoll is based in GA, and our warehouses are in CA, NJ and Asia. Although neither warehouse has been directly impacted by the virus, our teams are practicing social distancing and minimizing unnecessary contact. Unfortunately, these safety practices do present logistical and efficiency challenges. So what we mean is, with less people at the warehouse at a time, it is taking a little longer to get packages out the door than usual. They're still going out quickly, just not quite as fast as before.
4.Why did not receive a confirmation letter?
It really happens that some customers cannot receive the confirmation letter. The undelivered mail returned to the sender via some unknown reason.
In addition, some customer's order confirmation mail may be sent to his spam box due to mail identification. So please checks your spam folder.
If you have not received the email after checking, email us with your email address or name you filled in when you placed the order. . We will get back to you as soon as possible.
5.How do i place my order?
6.How long will it take to get my dolls?
Delivery Time = Processing Time + Shipping Time
Processing Time is about 2-3 days.
Shipping Time is usually for 5-8 days.
We will notify you by email when the order is placed. The Express company is usually FedEx, Yun Express, or DHL. You can check your logistics information after the logistics information is updated. Click here for detailed shipping information.
Sorry for the long wait, but your doll will worth the waiting.
7.Is my online order secure?
Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before they are sent.
8.Does reborn doll have movable parts?
The arms and legs of Silicone Vinyl Body Dolls can be removed and moved up and down, and vice versa for Cloth Body Dolls. They are not able to blink, eat, drink, or pee.
Actually most traditional reborn dolls don't have any mechanical or moving parts. However, there are some which have unique features built-in that allow them to make noises and even cry.[such as our heartbeat and coos dolls] As you can expect, these dolls typically costs a bit more than traditional dolls without any extra moving parts.
9.Can the baby take a bath?
Our reborn dolls are divided into Silicone Vinyl Body and Cloth Body, and only Silicone Vinyl babies with a complete silicone vinyl body can immerse in water.
The Cloth Body reborn dolls are recommended for using a slightly damp towel. Gently wipe and avoid wetting the filling to prevent mold and mildew.
10.Why does my doll not look like the picture?
The dolls pictured on our website are made directly from the artist's sculpt. Some changes may occur between this version and the manufactured version. We strive for the highest quality and standards for each and every doll we produce.
If for any reason you are not happy with your doll, please email firstname.lastname@example.org so that we can resolve the issue.
11.Why is my doll turning black/blue?
Your doll is made from a luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll's skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll's skin. You may also want to avoid dark-toned clothing on the, specially light skin tones to prevent this problem.
12.Can we make a reborn doll with the photo you provided?
We could do a reborn baby doll with the photo you provided. But it needs at least $500.Email us if you are still interested.
13.Are these finished baby dolls or are they an unfinished kit?
These baby dolls are already finished and painted. They come with clothes, pacifiers, baby bottles, and birth certificates.(Does not include special products)
14.Are the reborn doll I received already installed or still need to install it myself?
Most of our dolls are sent to you after they have been installed completely, only the reborn doll kit need to install by yourself.
15.How do I contact you for some questions?
Contact email: email@example.com
Operating hours: Monday~Saturday, PST 9:00~18:00